WHAT IS YOUR RETURN POLICY?

We believe in our products so if you’re not satisfied with your order placed through www.uk.beistravel.com, we will find a solution for you. All products can be returned within 45 days (Effective as of September 26, 2022). Products must be unused and with original tags attached. The customer is responsible for the total cost to ship the product back to the BEIS warehouse. Refunds will be issued back to the original payment method and may take up to 10 business days to process once products are received and inspected. Exclusions apply, not applicable on final sale items.

To request a return, please visit our Contact Us. Please note that the shipping fees for all orders are non-refundable. All items must be unused and with original tags attached.

If your item arrives broken or defective and you would like a refund or a replacement, please visit our Contact Us and select the “Quality Guarantee“ option within 45 days of the delivery date. Please follow the prompts and provide the requested information and we’ll take care of the rest.

Orders placed with our retail partners Revolve.com, ULTA and ULTA.com, Nordstrom and Nordstrom.com are subject to the return policy of each retailer. Please contact the retailer’s customer support team and provide the original dated receipt for information on their return policy.

 

WHAT IS YOUR LIMITED LIFETIME WARRANTY POLICY?

Please note that our luggage (Carry-On & Check-In) have its own Limited Lifetime Luggage Warranty. Please view the details and qualifications of this policy here.

  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Refund will be issued back to your original method of payment and may take up to 10 business days to process. Please contact your bank or credit card company for more information regarding refunds. If you still have not received your refund, please contact us at hello@uk.beistravel.com.

Customer Service hours: 9am-5pm PST, Monday-Friday (excluding US holidays).

All transactions made through the site are subject to Beis’ return policy in effect at the time of purchase.