How It Works
01 Sign up
Create an account today and get 20 free points to start!
02 earn points
Earn points every time you shop or complete one of the actions below.
03 redeem points
Redeem points for products or exclusive discounts.
Ways to Earn Points
Loyalty Tiers |
||||
| Commuter | Tourist | Adventurer | VIP Lounge | |
|---|---|---|---|---|
| Spend (within 1 year) |
$0 | $300+ | $600+ | $1200+ |
| Points Per $1 | 1 | 2 | 3 | 3 |
| Vouchers (100pts = $10) |
$10 | $20 | $30 | $40 |
| Points For Referral | 100 | 150 | 200 | 300 |
| Birthday Gift (points) |
50 | 100 | 150 | 200 |
| Free Ground Shipping | ||||
| Early Preview Access | ||||
| VIP Event Access | ||||
| Design Focus Group | ||||
Points for products
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GIVE $20, GET $20*
Send your friends $20 off their first order and you'll get $20 in return — sounds like a win-win to us. *In loyalty points
Frequently Asked Questions
How do I earn points?
Every time you make a purchase on our site you will earn at least 1 point per $1 spent. Please visit our Rewards page to view other ways to earn points.
When will I see points on my account after placing an order?
Points will be credited to your account after a 7 day pending period once you place your order.
How can I check my points balance?
You can check your points balance by logging into your account on our website and visiting our rewards page.
Do points expire?
Yes, they expire after 6 months of inactivity. What does "inactivity" mean? In this context, inactivity refers to customers who have not earned or redeemed any points within the selected time frame.
Customers who exceed 6 months without earning or redeeming points will lose their accrued point balance.
Does my tier status expire?
Yes, customers keep their tier status for a minimum of 12 months and have 12 months to either maintain or upgrade their status.
Can I redeem all my points at once?
No, we offer $10, $20, $30 and $40 discount redemptions based on your tier status at checkout. We also give customers the option to redeem their points for products.
Do I need to make a minimum purchase to use my points?
Yes, there is a minimum spend required based off your voucher amount. The minimum is the price before taxes and shipping.
$10 voucher minimum spend is $20 USD
$20 voucher minimum spend is $30 USD
$30 voucher minimum spend is $40 USD
$40 voucher minimum spend is $50 USD
I received a referral from my friend. Do I need to spend a minimum amount to redeem my $20 off?
Yes, you must have at least $100 worth of items in your cart in order for the discount to be applied and for the advocate to receive 200 points.
When will I receive points after referring a friend?
You will receive points from referring a friend after our 7 day approval period once they complete their purchase. These codes can be used by new customers only.
When will I receive birthday Points?
After completing "add your birthday" you will receive your points after a 20 day pending period. If you entered a birthdate that has already passed, you will receive points the following year.
