Shipping

HAVE A QUESTION ABOUT YOUR ORDER? EMAIL HELLO@UK.BEISTRAVEL.COM WITH YOUR ORDER NUMBER IN THE SUBJECT LINE.

IMPORTANT HOLIDAY PROCESSING & SHIPPING INFORMATION 

Due to increased demand please allow an additional 5-7 business days to process your order, prior to shipping.​
Expect shipping carrier delays up to 3-5 business days on domestic orders and up to 5-10 days on international orders due to an increase of online orders.​
Carriers have suspended all shipping guarantees for this holiday season, including those for all expedited shipping and pre order items. For more details: UPS, DPD << UPS Service Alerts, DPD Service Alert>>

Holiday Shipping Cut Off Schedule:
Ground Shipping Order by Friday, 12/14
2-Day Shipping Order by Tuesday, 12/20

UK Shipping
  • DPD Standard Ground (3-5 Business Days) 
£ 8 
  • DPD Standard Ground (3-5 Business Days) FREE Over £130 
£ 0 
  • 2nd Day Air (2 Business Days) 
£ 30 

  • Monday-Friday delivery only
  • PO Boxes - we do not ship to PO boxes.
  • Transit times are calculated on checkout. Our shipping is weight and dimension based - many of our products are large in size which means it is quite expensive to ship to our customers all over the world. We're constantly doing our best to bring you the most competitive rates and best experience. Our shipping is a not-for-profit center.

    The goods will be imported on behalf of the consignee/buyer. The consignee authorizes BÉIS Travel to import the goods on their behalf. Further, the consignee/buyer agrees BÉIS Travel may delegate the obligation to import the goods on its behalf to a subcontractor (e.g. customs broker). The consignee will pay any additional taxes & duties not covered at checkout in addition with the purchase price of the goods.

    DOES BÉIS UK PAY FOR DUTIES & TAXES?
    Duties and taxes are collected at checkout for a more transparent transaction and easier delivery for our customers. We do not make any money on this service.

     

    DOES BÉIS UK SHIP INTERNATIONALLY?
    BÉIS UK ships to the UK only.

    HOW CAN I CHECK THE STATUS OF MY ORDER?
    We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We use DPD to ship orders in UK. If you need to make a change to your address, please contact customer service at hello@uk.beistravel.com before your order ships to make sure it arrives at the right place.  

    HOW DO I TRACK MY ORDER?
    For online orders an email will be sent with a shipping confirmation and tracking information, still have a question?  Email us at hello@uk.beistravel.com

    WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
    We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. 

    I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
    Contact hello@uk.beistravel.com immediately.  In some cases we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable. Contact customer care for further assistance.  

    THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
    If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. BÉIS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

    MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
    Please contact hello@uk.beistravel.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier (DPD).  If you purchased shipping insurance through Route you can go through your Route confirmation email and file a claim directly.